Privacy Policy

1. Who We Are

Taxi Faro is a private transfer company based in the Algarve, Portugal. We operate the website at https://taxi-faro.com and provide private transportation services across the Algarve region.

Contact details:
Email: [email protected]
Phone: +351 914 817 738
Address: Faro, Algarve, Portugal

2. Data We Collect

We collect personal data that you provide to us directly when making a booking or contacting us, as well as certain technical data collected automatically when you use our website.

Personal data you provide:

• Name — required to identify your booking and for driver name boards
• Email address — for booking confirmation and communication
• Phone number — so your driver can contact you on arrival
• Flight number — to enable real-time flight tracking
• Payment information — processed securely by Stripe; we do not store card details
• Pickup and drop-off locations — to plan your transfer route
• Number of passengers and luggage — to allocate the right vehicle

Technical data collected automatically:

• IP address and browser type (for security and analytics)
• Pages visited and time spent on the site (via anonymised analytics)
• Cookies necessary for the website to function correctly

3. How We Use Your Data

We use your personal data for the following purposes:

• Booking processing: To confirm your transfer, assign a driver, and dispatch your vehicle on the correct date and time.
• Flight tracking: To monitor your flight and adjust the pickup time if there is a delay.
• Communication: To send booking confirmations, reminders, and respond to your enquiries.
• Payment processing: To charge the agreed transfer price securely via Stripe.
• Legal compliance: To meet our obligations under Portuguese and EU law, including tax and accounting requirements.
• Service improvement: To understand how our website is used and improve the booking experience.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services that may process your data:

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, and to comply with our legal obligations.

• Booking records are retained for 7 years for accounting and legal compliance purposes
• Contact form submissions are retained for 12 months, then deleted
• Marketing preferences and consent records are retained until you withdraw consent
• Technical logs are retained for 90 days for security purposes

6. Your Rights

Under the General Data Protection Regulation (GDPR) and Portuguese data protection law, you have the following rights:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure: You can ask us to delete your personal data in certain circumstances.
• Right to restriction: You can request that we restrict processing of your data.
• Right to data portability: You can request your data in a machine-readable format.
• Right to object: You can object to processing of your data based on our legitimate interests.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

7. Contact for Data Requests

If you have any questions about this Privacy Policy or wish to make a data request, please contact our data controller at:

If you are not satisfied with our response, you have the right to lodge a complaint with the Portuguese data protection authority (CNPD) at www.cnpd.pt.